Privacy policy

Arlington & Persch - Privacy Policy

Last updated: April 2026

Arlington & Persch operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Arlington & Persch is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to process your payments, fulfil your orders, send notifications related to your account, process purchases, returns, exchanges or other transactions, arrange for shipping, and create a customised shopping experience for you.
  • Marketing and Advertising. We may use your personal information to send marketing, advertising and promotional communications by email, and to show you relevant online advertisements, including based on items you have previously purchased or added to your cart.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You. We use your personal information to provide customer support and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you, including through Shopify's personalised advertising features. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct or consent to our disclosure of certain information to third parties, such as to ship you products.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services on our behalf. In some cases, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the Services, including to remember your preferences, analyse site traffic, and support our marketing activities. You may control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of the Services.

By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.

Children's Data

The Services are not intended to be used by children under the age of 18, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

We take reasonable precautions to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know — You may request access to personal information we hold about you.
  • Right to Delete — You may request that we delete personal information we maintain about you.
  • Right to Correct — You may request that we correct inaccurate personal information we maintain about you.
  • Right of Portability — You may request a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances.
  • Managing Communication Preferences — You may opt out of receiving promotional emails at any time by using the unsubscribe option in our emails. We may still send you non-promotional emails, such as those about your account or orders.

If you reside in the UK or European Economic Area, you may additionally exercise the following rights:

  • Objection to Processing and Restriction of Processing — You may ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent — Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time.

You may exercise any of these rights by contacting us using the contact details provided below. We may need to verify your identity before processing your request. We will respond in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you reside in the UK, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

International Transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the United Kingdom, we will rely on recognised transfer mechanisms such as the UK's International Data Transfer Agreement (IDTA) or equivalent contracts, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Arlington & Persch Ltd
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom

Email: support@arlingtonpersch.com
Company Number: 17154238

For the purpose of applicable data protection laws, Arlington & Persch Ltd is the data controller of your personal information.